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Social Media
ICBA Hosting Community Banking Month Twitter Chat
ICBA is hosting a Community Banking Month Twitter chat next week on what’s next in community banking. The chat will feature emerging leaders, technologies, innovations, generational marketing, social media and more.

ICBA encourages community bankers to join the chat and tweet their insights and questions.

Guest tweeters include Social Assurance, co-founder Ben Pankonin, community bank digital strategist, Brad Leimer, small-business owner and Community Banking Month cupcake creator, Sandra Panetta, and more.

To participate, get on Twitter at 2 p.m. (Eastern time) Monday, April 28, and follow the #BankLocally hashtag. More information is on ICBA’s Twitter Chat webpage and in the association’s Twitter Chats 101 and Tweeting for Community Bankers resources.

News & Announcements
White Paper Offer: Boston Marathon Bombings One Year Ago  
On the one-year anniversary of the Boston Bombings, we look back and pay tribute to the heroic first responders and pray for those still suffering from the violent attacks on April 15th, 2013. As we reflect on that day, we are reminded of the important role communication plays during an emergency situation. 

ICBA Preferred Service Provider Agility Recovery offers a white paper illustrating how to build a crisis communications team, tips for utilizing text messaging and social media, how to communicate effectively with all parties, and the benefit of using an alert notification tool.  

More Information: Read the whitepaper.

ICBA Member Access is Sponsored by NACHA: With nearly 1,200 members listening to what’s being said about them on social media, ICBA announced the expansion of its premier social media monitoring tool—the ICBA Social Media Monitor, sponsored by NACHA. Participating community bankers can now search up to five keywords, allowing ICBA member banks to find even more mentions of their banks from consumers, media and policymakers!  Current participants interested in adding or changing keywords can email monitor@community-bankers.com. Please include your bank name, email contact info, and list of new keywords and phrases to monitor. New participants can set up their preferences at www.icba.org/webmonitor or read frequently asked questions about the program.

IB Magazine Is Seeking Outstanding Lenders for Recognition
Do you know a co-worker who is an outstanding lender at your community bank? ICBA Independent Banker is looking to recognize exemplary lenders—including business, consumer, mortgage or agricultural lenders—who are industry role models. Recommend a colleague by filling out a short online nomination form, including a brief description why the person deserves nationwide recognition. Please submit nominations by May 2. Read IB’s outstanding lender stories published last year.

More Information: Email the editors of ICBA Independent Banker for additional details. 

Webinar: Improving Manager Quality
Community banks are in a tough battle to gain good management talent to lead their bank. ICBA is offering a webinar detailing proven processes to help community bank presidents quickly and economically improve manager quality. Attendees will: 
  • Learn how to identify the key behavior strengths and motivation factors of managers as part of the Human Capital Review, and
  • Examine proper communication techniques and the consequences of inadequate communications among staff as part of the Employee Improvement Communications Review.

When: Tuesday, April 29 at 11 a.m. (Eastern time)
More Information: Register for this event. 

Webinar: Currency Exchange Conversations with Traveler
Five of six travelers, accounting for more than 50 million trips from the U.S. this year, prefer to exchange some currency before they travel. Travelex, an ICBA Preferred Service Provider, will share the four types of currency exchange conversations, how to identify each type by surfacing traveler objections, and how to communicate the ease and convenience in using your organization for currency exchange.  

When: Tuesday, April 29 at 3 p.m. (Eastern time).
More Information: 
Register for this event.

Webinar: Merchant Risk Detection and Avoidance Strategies
Today's merchant servicing environment is becoming increasingly complicated to navigate and a serious risk for community banks. 

ICBA Bancard is hosting a webinar with partner, FIS, designed to update community banks on the latest risk factors associated with merchant servicing. The webinar will explore acquiring mitigation strategies and detail FIS' low-risk merchant program option, allowing community banks to maintain crucial deposit relationships while avoiding potential losses.

When: Thursday, May 8 at 3 p.m. (Eastern time).
More Information: Register for this event

Products & Services
Compliance Manuals Available
ICBA offers comprehensive compliance manuals to help strengthen your compliance department and training efforts. These up-to-date manuals will save you time and money, and ensure your compliance efforts are concentrating on the major areas of risk in your bank.

More information: Compliance Manuals

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